Privacy policy

Quirky Hub (“we”, “us”, “our”) operates www.quirkyhub.in. This policy explains what personal information we collect, why we collect it, and what we do with it.

By using our website or placing an order, you agree to this policy.

Information we collect

When you place an order, we collect your name, delivery address, phone number, email address and order details. For prepaid orders, payment is handled by our payment partner — we do not see or store your card, UPI or bank details.

When you browse our website, we automatically collect your IP address, browser and device type, and the pages you visit. This helps us understand how our site is used and fix problems.

When you contact us on WhatsApp or by email, we keep a record of that conversation so we can help you properly.

Why we use it

• To process, pack and deliver your order

• To send you order updates and tracking information by WhatsApp and email

• To handle returns, exchanges and refunds

• To answer your questions

• To improve our website and products

• To show you relevant advertising, if you have not opted out

• To meet our legal and tax obligations

Who we share it with

We share your information only where it is needed to run our business:

• Delivery partners — your name, address and phone number, so your parcel reaches you

• Payment providers — to process prepaid payments securely

• Shopify — our e-commerce platform, which hosts this website and stores order data

• Communication and analytics tools — such as WhatsApp and website analytics providers

We do not sell your personal information to anyone.

We may also disclose information if required by law, by a court order, or by a government authority.

Cookies and tracking

Our website uses cookies — small files stored on your device — to keep your cart working, remember your preferences, and understand how visitors use the site. We also use advertising tools such as the Meta (Facebook) pixel to measure our ads and show them to relevant audiences.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

How long we keep it

We keep order records for as long as needed to serve you and to meet Indian tax and accounting requirements. Enquiries that do not lead to an order are deleted once they are no longer needed.

Your rights

You can ask us to:

• Tell you what personal information we hold about you

• Correct anything that is wrong

• Delete your information, where we are not legally required to keep it

• Stop sending you marketing messages

Write to work.quirkyhub@gmail.com or message +91 82958 23341 and we will respond within a reasonable time.

Security

We take reasonable steps to protect your information. Our website uses SSL encryption, and payments are handled by PCI-compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our website is not intended for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

Quirky Hub

22 Number Building, Gangapuri Road, Near Yarn Market

Panipat, Haryana – 132103, India

Email: work.quirkyhub@gmail.com

WhatsApp: +91 82958 23341